skyEmails in real time: up until now you had
to connect to the Internet every time you wanted to check your inbox,
and then wait for large attachments to download. Shame about the precious
time and money you spent on them! Use the skyEmail service from now
on: as soon as you've turned on your computer, your emails and attachments
will be on your computer in real time, without you having to connect
to the internet just for that. And this, 24 hours a day (as long as
your computer's switched on). You then have your emails at your disposal,
without having to pay more (60 MB inbox).
1- How are emails sent to
my computer although the dial-up connection is inactive?
How do I have to configure my email accounts? skyDSL offers you your
own E-Mail account. As long as your computer is switched on, skyDSL
continuously forwards your E-Mails to your PC. This is how it works:
Please install your own skyDSL email account via the skyDSL Customer
Site area. You should then select ?automatic forwarding" for
your existing email addresses. All your emails will then be automatically
forwarded to your skyDSL email account and immediately sent to your
computer. This does not involve any additional online costs. Please
contact your Internet provider or email provider to find out how to
activate the automatic email forwarding.
2- What can I do if I forget
my skyEmail password?
You are free to select a new password whenever you want. To do so,
log on to the password-protected skyDSL Customer Site and select the
item [skyEmail].
The explanatory text leads you to a special link. Click this link
to open an input mask. Enter your skyNumber, which you have also used
for your first log-in. You are then able to select a new password.
3- What is the benefit of
leaving my PC switched on in order to receive E-Mails offline via
skyDSL?
Your main benefit is the real-time reception of emails and also the
fact that you don´t incur any costs for dialing up to the Internet
and requesting your emails. Offline email reception via skyDSL works
perfectly if your PC is left on. If you did not receive some emails
because your PC was switched off during the time the emails should
have been received, you can start offline reception via the Notify
Manager.
4- Is it possible to request
emails offline a second time e.g. in case the PC was switched off?
Please use the Notify Manager as of version 7.5.
First you need to establish a connection to the Internet via any Internet
Service Provider (ISP) of your choice. Otherwise the renewed request
for offline transmission will only be sent upon the next synchronization
when starting skyDSL.
You can recognize an email that has been sent via satellite but not
yet received on the PC by the fact that there is no entry in the column
?Remarks". Now you should mark the entry and select the item
?Start transmission" in the context menu, which you can open
with a click of the right mouse button. The email will now be sent
again via satellite.
You can recognize the reception of a downloaded email. In this case
a detailed description including the file size and the time of reception
will be displayed.
5- What is the maximum capacity
of my skyEmail mailbox?
Your skyEmailbox has a capacity of 60 MB. Emails will be stored for
a maximum of 30 days. If no more emails can be stored because the
maximum capacity of your skyEmail mailbox has been exceeded, all additional
emails will be returned to their sender, including a notification
message.
After being informed that your mailbox capacity has been exceeded,
you should create sufficient capacity by synchronizing with the
skyDSL email server. This will delete from your email box those
emails you have already read.
6- Do I have to open a skyEmail
account in order to be able to receive emails via skyDSL without having
to go online?
Yes, please configure your individual skyEmail account in the password-protected
skyDSL Customer Site. Let all emails directed to your previous email
account be forwarded to your new skyDSL mailbox. Contact your Internet
provider or your email provider to find out how to do this.
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